Frequently asked questions
Order support guide
When will my order arrive?
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.
How can I contact the store?
Email support@helinus.shop or call 210-869-4496. Support availability is Contact support for current availability..
How can I track an order?
When tracking is available, the tracking details are sent to the email used at checkout after dispatch.
What is the order cutoff time?
The published order cutoff time is Weekdays 5 PM Pacific Time. Processing begins according to the Shipping Policy.
Who pays return shipping?
We provide prepaid return shipping for all approved returns.
Is there a restocking fee?
No restocking fee is charged for eligible returns.
Can I return an item?
Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.
Contact information
| Store | Helinox |
|---|---|
| Legal operator | helinus |
| Business address | 711 Virginia St, Berkeley, California, 94710, United States |
| support@helinus.shop | |
| Phone | 210-869-4496 |
| Support hours | Contact support for current availability. |