Terms of service
Store Use and Purchase Terms
Helinox is operated by helinus.
Last updated: October 23, 2026
The following terms describe how we support purchases from our store.
Before you order
Review product information, the final checkout total and the linked shipping, refund and privacy policies before placing an order.
1. Store operator and acceptance
helinus operates this online store at helinus.shop. Using the storefront or placing an order means the customer accepts these terms and the policies linked from the site.
2. Payments and order confirmation
Orders use USD and the payment methods displayed at checkout. An order may remain unconfirmed until the selected payment provider authorizes it.
3. Lawful store use
Customers must use this site lawfully and provide accurate account, order, payment, and delivery information. Site content may not be copied, misused, disrupted, or used to interfere with another customer.
4. Products, prices, and orders
Product descriptions, availability, prices, discounts, shipping charges, and taxes shown at checkout form part of an order. We may contact a customer to resolve incomplete information, suspected fraud, stock issues, or an obvious pricing error before fulfillment.
5. Contact and applicable law
Questions may be sent to support@helinus.shop or mailed to 711 Virginia St, Berkeley, California, 94710, United States. These terms are governed by the laws applicable in the United States, subject to mandatory consumer protections.
6. Related policies
The Shipping Policy, Return and Refund Policy, Privacy Policy, Contact Information, and Payment Policy are incorporated into these terms. If checkout shows a more specific transaction detail, that detail applies to the order.
Contact information
| Store | Helinox |
|---|---|
| Legal operator | helinus |
| Business address | 711 Virginia St, Berkeley, California, 94710, United States |
| support@helinus.shop | |
| Phone | 210-869-4496 |
| Support hours | Contact support for current availability. |